Shipping & Returns

Quality First

All of the products are brand new, good quality: absolutely no closeouts, used products, or counterfeits. We offer you a wide-selection of products – all carefully selected with quality in mind, and quality controlled in our warehouse. This is your best opportunity to directly and safely access the Chinese market – all in one place online, without the need to travel to China to find suppliers one by one.

Competitive Prices offers you competitive wholesale discount prices on all the products you find in our Online Shop.

Attractive bulk pricing is available on enquiry. Or you can contact us for the discount. We will do the best to meet your requirements.

Warranty & Returning

1. Accepted Return
(1) Return accepted if item is defective, damaged upon received or missing items, wrong items or incorrect packages sent.
(2) Return is not accepted when damage is caused by unauthorized maintaining, misusing, collision, negligence, abuse etc.
(3) If the product description has a special statement that then it cannot be returned, it cannot be returned.

2. Return Confirmation
(1)Contact us via contact us, submit order no.,a clear picture or video and shipping packaging. to confirm your return is accepted.
(2)When returning your package, please make sure the item is in good condition with all accessories inside. (except for items defective, damaged or missing upon received ).

3. About Return Shipping Fee
(1)Customers are not responsible for the return shipping fee when return occurs within 7 days of receiving items.
(2)After 7 days of receiving items, customers must pay the shipping fees for returning the item, while we will cover the shipping fees to send it back to customers.

4. About Warranty
(1)Customers are free to choose Returning or Repairing within 6 months of payment date, while we will determine the amount of partial refund according to the condition of items sent back.
(2)Customers can only reach out on us online for item repairing while refund or return is not accepted between 6 and 12 months since payment date.
(3)We’re not responsible for any refund, return or free repair after 12 months of payment date.

Delivery type and time

Total delivery time is composed of two parts: processing time and actual shipping time.

Processing time refers to the time from when your payment is received to when we gather up all the items and pack them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the major destination. Our processing takes 1-2 working days normally, while shipping time depends on the Shipping Method you choose.

Free Shipping offer Free Shipping for some products. Generally, the Free Shipping option is sent via Hong Kong Post Airmail or China post and delivery takes about 7-25 days to major destinations. Since all post offices that offer international airmail services do not guarantee delivery time for Airmail parcels, the delivery time is provided for reference only.

Standard Shipping

If you need faster delivery time, some other options are available for your choice. Like DHL, Air Express… Once you have chosen other shipping method, your order will automatically get shipped by courier service for delivery within 6 to 15 days.

User Agreement and Disclaimer


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Custom Rights

  • customer who purchases the products is responsible for paying these customs rights, and of the possible paperwork involved.
  • Customers are required to keep close track on their packages. If there is any delay in receiving a package, you will need to contact the designated courier services agency or immediately inform Ipmart in order to ascertain the reason for the delay.
  • We will not be responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country’s custom for their specific custom laws.
  • We will not be responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) due to your absence to collect the package(s) from the given destination address.
  • The responsibility of the seller stops when the product has been shipped off to the address specified by the customer