Welcome to Superiorstore.com

Delivery is about 2-4 weeks by regular post air mail (ePacket, mail Post) , 7-15 days by express.

Air Express is operated by 3rd carriers. 

DHL/Fedex/TNT delivery is about 7-10days. 

The system will calculate the postage for you automatically in the checkout page after you choose the way of shipping there.

More Details

Free Shipping

As long as all the items in your order are with the ‘free shipping’ mark, we can offer free shipping for you.

Those orders without free shipping include:
a. The package is oversized. If the size of the package is too big, the post office may charge for extra postage for it. 
b. Some items in your order are not permitted to send in the free shipping way. Rules in the international shipping may not allow us to send some specific items in normal post. In this way, you have to pay for the postage of the specific way of shipping to send your order. 

There are two kinds of free shipping. One is with tracking number, the other has no tracking number.
a. If your package value is less than 20USD, there is no tracking number for your free shipping.
b. If your package value is more than 20USD, our system will ship your order with tracking number automatically free of charge.  

Any question or suggestion please contact us via https://www.superiorstore.com/contact-us/  Thank you.

Customs Duty

If you choose Regular air mail as shipping method, we generally send the items by a personal name and mark the package as a gift(packages via PostNL or Sweden Post will be marked as ‘other’ according to shipping policy)in plain package. Generally the total price we declare will be less than 32.00USD(Sometimes 50-60USD according to the shipping policy but declared price in any situation won’t be more than the one on the website)for custom clearance. If you have other request of this declaration, please inform us in the note on the checkout page when you order.

Please check if you should pay any duty fee in your country. You are responsible for it if it is required.

Please kindly NOTE:
1) If the parcel is shipped via EXPRESS like DHL, Aramex, European Express(DPD), according to their rules, the value will be declared according to the real value of items by them, and we do not have the right to make any modifications generally;

2) Please DO contact us first, if your local customs or post office need you to provide them with the proof of payment or other documents before releasing the parcel; if the parcel is returned to us because the customer rejects to sign without contacting us, the customer should pay for all the tax and shipping cost of the return;

3) The tax charged by your custom office depends on the custom clearance policy in your country;

4) If there are certain items for which there are some strict rules regarding the import of, there is a risk for the package to be destroyed or even confiscated by customs, please be aware.

Any questions please contact us by Customer Service Express: https://www.superiorstore.com/contact-us/
Thanks!

What can I do if my items hold in customs?

If your package is stuck in the customs, please do not worry.

You can contact your local customs first to see what document they need to get the package through. If it is about your personal information, you can just offer it to them to get the package. If it is about the invoice of the package or certificate like CE, ROHS and so on, you can contact us and we can help you get it. After we send that to you, you can just offer it to your customs to get the package.

Please do remember not to offer the real invoice to them without contacting us. Or you may need to pay high tax to get the package.

Any other questions please feel free to contact us on https://www.superiorstore.com/contact-us/ .And we would answer you within 24 hours.

Thanks!

Which countries do you ship the parcel?

We ship the parcel almost every country worldwide.

And if you worry about this problem, you can contact with our customer service before you place the order.

Any questions please contact us by Customer Service Express: https://www.superiorstore.com/contact-us/