Your purchase is eligible for return when it is:
Defective Item 
Incorrect Item Received
DOA (Dead on Arrival) Item 

Any orders that are unused, unopened or defective within 5 calendar days after delivered can be returned.
We do not accept returns of items which are based on limitations in the software.

NOTE:
A.Customers should take responsibility for the postage to return and resend again. It will just cost you 5USD if you send back by normal post.
Please contact with your post office directly to confirm this and do not look the postage information from internet. The information on the internet may be not updated sometimes. We really don’t want our customer to hold a faulty item.
B.All customers should contact us by Customer Service first. Superiorstore.com will not be responsible for returned item(s) without notifying us in advance.
C.Please use the cheapest way to ship the item(s) back. If the customer returns the product via DHL, EMS, UPS and FedEx express without notifying us, he must be responsible for all the consequences such as tax we pay to get it back. And express courier services such as DHL, EMS, UPS and FedEx etc. are NOT eligible for return shipping cost reimbursement

[*Definition of delivery date: The delivery date is displayed on the courier’s tracking site. For orders that do not have online delivery dates provided by the courier, the delivery date is assumed to be 45 calendar days after shipment.

 

More Details

Return Defective Item

We try our best to make sure the products shipped to our customers are in the best condition. If your product turns out to be defective (physical damage or incorrect use excluded), and the product is going to be returned, please note that customers should take responsibility for the return postage.

All customers should contact us by Customer Service Express before returning any item(s). SuperiorStore will not be responsible for returned item(s) without notifying us in advance. When contacting us please include the following information:
1) Photos of the front and back of the packaging envelope or box
2) The picture of the model and PO number of the item

3) Photo, video or screenshot of the defective item

4) Photo, video, screenshot, or description of the defect or defective area

For defective items shipped from overseas warehouse, please contact us for solutions and do not return it to overseas warehouse, because we have no staffs handling defective items there and it takes long time to ship them back to manufacturers from there. If any problem happens after you return it to overseas warehouse, for example item lost, we shall not be responsible.

— Within 180 days from the date of shipment
Policy: Upon being returned, the defective item will be repaired or replaced, or partially refunded. Return shipping fee will be sole responsibility of the customer.
Detail: If the product turns out to be defective within 180 days from the date of shipment, and customer returns the product to us, please note the return shipping costs will be on your sole responsibility. We will pay the shipping fees that we resend the products to you. However, depreciation fees and/or handling fees are needed for replacement or refund.

— After 180 days from the date of shipment
Policy: Upon being returned, the defective item will be forwarded to the factory for repair or replacement. The shipping cost both ways will be covered by customers.
Detail: If the item becomes defective after 180 days from the date of shipment, we don’t suggest customers return our products as the warranty is expired, but customers are still allowed to send the unit back to us as long as the product is still on sales. We will help forwarding the item to the manufacturer for repair or replacement after the product arrives at our warehouse, the shipping cost both ways have to be covered by customers. Any cost incurred during the process will be at customer’s expense as well. Depreciation fees and/or handling fees are needed for replacement.

Important Notes

  1. All customers should contact us by Customer Service Express before returning any item(s). SuperiorStore will not be responsible for returned item(s) without notifying us in advance. When contacting us please include the following information:
    1) Photos of the front and back of the packaging envelope or box
    2) The picture of the model and PO number of the item
    3) Photo, video or screenshot of the defective item
    4) Photo, video, screenshot, or description of the defect or defective area

2, Please keep all packaging material (Including the warranty card if you have) as they’re needed for returns. After returning the products, please provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary.
  
3, Please note that customers should take responsibility for the return postage, and please use Regular airmail to ship the item(s) back. The sender is responsible for all the consequences such as tax if customers don’t notify us before returning the products via DHL, EMS, UPS and FedEx express. And express courier services such as DHL, EMS, UPS and FedEx etc. are NOT eligible for return shipping cost reimbursements.
 
4, Please remember to include a note in your returned package indicating the following details:
1) Your order number;
2) The returned item model;
3) Original tracking number;
4) Your return address and telephone number.
This note will help expediting the processing time for you.
 
5, Return Address and shipping cost: please contact SuperiorStore Customer Service to confirm the address first. Generally it costs no more than 20USD if you send back by regular airmail, please contact your post office directly to confirm the cost.

6, If the warranty period/return policy in a specific category/product detail page is different from the policy above, please follow the category/product detail page: https://www.superiorstore.com/help-center/shipping-returns/

7, Item(s) will not be under warranty if you take the item apart without our authorization, this is requested by our suppliers

8, Refunds can be taken as cash through your original paid account or SuperiorStore Points. SuperiorStore points refund does not cause any additional fees and does not expire.

9, If you are not completely satisfied with your purchase which is not defective or damaged, you may return the item(s) within 7 days from the receipt of your shipment (Returns must be in the original box with all contents). Any cost incurred during the process will be at customer’s expense, besides, depreciation fees and/or handling fees is needed for replacement or a refund of the item value.

10,SuperiorStore reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum/Policy Page/HELP section to keep the customers informed.

Any question or suggestion please contact us via https://www.superiorstore.com/contact-us/  Thank you.

I received an incorrect item

If the item you received is completely different from the one you ordered, please contact us via our Customer Service and provide us with the required pictures to show the mistake.

To complete the process, we need the following required documents:
1. Both sides of custom declaration form. 
2. The Model and PO number we marked on the product or on the package box. 
3. If your items are clothes, shoes or ring etc. with different sizes (or other selectable properties), an extra picture is needed to show the size of the item (it could be in the cloth, or attached on the collar, or on the tag of the product).

Please also tell us if the package is intact or not on delivery.

You can send all necessary documents and pictures to our email .It may take us 3 to 5 business days to process the information you uploaded and we will keep in touch with you.
After we confirm the problem, if the return is necessary, please make sure that the incorrect item you returned is wrapped in the original package and the product is in the same condition. About the return address and shipping fee, please contact our CS staff for details first. However, if you find it useful and prefer to keep it but the price doesn’t satisfy you, we can also discuss about it further.

Note:
A. For package sent with a tracking number, if you got the wrong item, you should come to complain with us within 5 days you got it. Or we would not handle your problem any more.
B. For package sent without a tracking number, if you got the wrong item, you should come to complain with us within 45 days from the day we sent it. Or we would not handle your problem any more.
C. Please note that if you yourself made a mistake and ordered the wrong product, or you ordered a product that cannot work in your country (e.g. you failed to read the description for a mobile phone GSM standard), we can’t accept a return.
D. Because of the different batches of the products, item logo or packaging you received may be different from the one displayed on our website. If the main functions or appearance of the product proved to be consistent, please understand the case which won’t be applied in this policy.

I received a damaged or broken item

If you received a damaged or broken item, please contact us via our Customer Service and provide us with the required pictures to show the mistake.

To complete the process, we need the following required documents:
1. Both sides of custom declaration form.
2. The Model and PO number we marked on the product or on the package box. 
3. Pictures with arrows pointing at the damaged part.

Please also tell us if the package is intact or not on delivery.

You can send all necessary documents and pictures to us by email. It may take us 3 to 5 business days to process the information you uploaded and we will keep in touch with you.

After we confirm the problem, we can discuss about the further solution.

Note:
A. For package sent with a tracking number, if you received a damaged or broken item, you should come to complain with us within 5 days you got it. Or we would not handle your problem any more
B. For package sent without a tracking number, if you received a damaged or broken item, you should come to complain with us within 45 days from the day we sent it. Or we would not handle your problem any more.
C. We will not take any responsibility regarding the situations below:
a) The package is intact, no sign of open on the outside and the addressee signs for the package according to the procedure in the process of delivery. The addressee find some items are missing or damaged afterwords.
b) DelayMissingDamage caused by natural disasters, political issues, industrial disputes, nuclear explosion or war.

 

Which countries do you ship the parcel?

We ship the parcel almost every country worldwide.

And if you worry about this problem, you can contact with our customer service before you place the order.

Any questions please contact us by Customer Service Express: https://www.superiorstore.com/contact-us/