Who are we? Where are we based?

Superiorstore.com is a Hong Kong-based online shopping site (company name is Bright View Corporation Limted, Company register No. 1975576) who specialises in selling globally a wide range of inexpensive such as clothing, electronic goods and other related items. Some of the most popular gadgets available on Superiorstore.com include toys, cell phones and computer accessories, rechargeable batteries and chargers, and other novelty items.

With over thousand new products uploaded every month, Superiorstore.com is one-stop shopping site for all electronics lovers. Most importantly, while people form countries nearby China are enjoying the wide range China-made goods at relatively low price, we are dedicating ourselves to bring the same products to another side of the world at the similar price as you would paid if you were in China.

Superiorstore.com is a power seller for its large and varied product range, competitive product pricing.

How to contact Superiorstore.com

You can contact us by sending an email to admin@superiorstore.com. Please avoid sending duplicate requests as it will only increase our workload and slow down responses to you.

For urgent matters, you could contact us directly via Phone call +852 7444 7718. Our office hour is between 8:30 to 18:00 HKT/GMT+8 (lunch break between 12:00 and 13:30), Monday through Saturday except public and statutory holidays observed in Hong Kong.

Recently our Customer Service Department added a night shift from 19:00 to 01:00 HKT/GMT+8, so you can conveniently contact us during this time if you are at other time zones.

We understand the importance of addressing your questions and concerns in the most efficient manner and we will try to give you a reply within 24 hours via Customer Service. Please remember to check your email folders if a reply does not reach you after a reasonable period of time.

Are we trustworthy?

From the first-hand experience of a large number of online e-commerce platform members who have made purchases from Superiorstore.com, the ordering process tends to be hassle-free with most orders successfully fulfilled without issues. From time to time, there may be occasional glitches in the ordering process, but those issues can generally be resolved by the Superiorstore.com dedicated Customer Service staff.

We have customer service employees specializing in English, French and German, and the customer service is often top notch, and problems are usually resolved in a timely and professional manner.

Is it safe to shop on-line at Superiorstorel.com?

At Superiorstore.com, we guarantee your privacy and on-line shopping safety.

We are secured by a VeriSign 256bits SSL certificate to ensure that your personal information is encrypted and secure when you communicate with Superiorstore.com. 

We do not store any credit card information. All billing information is processed by Stripe or PayPal.com. Paypal is an online platform owned by eBay, considered the most trustworthy worldwide today. PayPal employs multiple industrial security technologies.

We occasionally send out email promotions and newsletters to our customers. These e-mail are sent very sparingly (approximately 1 per month). You can opt-in and opt-out at any time.

We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order.

Which countries do you ship the parcel?

We ship the parcel almost every country worldwide.
And if you worry about this problem, you can contact with our customer service before you place the order.
Any questions please contact us by Customer Service Express: https://www.superiorstore.com/contact-us/

What payment method is accepted by Superiorstore.com?

Superiorstore.com accepts two methods of payment. Firstly, payment can be made by Stripe, and by a verified bank account or credit cards.
Secondly, the payment can be made by signing up to PayPal and using your PayPal available balance (funded by a verified bank account or credit cards).

What is the declaration on the shipping label?

We generally send the item by a personal name and mark the item as a gift in plain package. The name of product category will normally be used as declaration, and the declaration valued of for most countries is a random value between $5 to $32 US dollars. Besides, without specific request, invoices/receipts are never included in the packages.

What can I do if my items hold in customs?

If your package is stuck in the customs, please do not worry.

You can contact your local customs first to see what document they need to get the package through. If it is about your personal information, you can just offer it to them to get the package. If it is about the invoice of the package or certificate like CE, ROHS and so on, you can contact us and we can help you get it. After we send that to you, you can just offer it to your customs to get the package.

Please do remember not to offer the real invoice to them without contacting us. Or you may need to pay high tax to get the package.

Any other questions please feel free to contact us on https://www.superiorstore.com/contact-us/ .And we would answer you within 24 hours.

Thanks!

Customs Duty

If you choose Regular air mail as shipping method, we generally send the items by a personal name and mark the package as a gift(packages via PostNL or Sweden Post will be marked as ‘other’ according to shipping policy)in plain package. Generally the total price we declare will be less than 32.00USD(Sometimes 50-60USD according to the shipping policy but declared price in any situation won’t be more than the one on the website)for custom clearance. If you have other request of this declaration, please inform us in the note on the checkout page when you order.

Please check if you should pay any duty fee in your country. You are responsible for it if it is required.

Please kindly NOTE:
1) If the parcel is shipped via EXPRESS like DHL, Aramex, European Express(DPD), according to their rules, the value will be declared according to the real value of items by them, and we do not have the right to make any modifications generally;

2) Please DO contact us first, if your local customs or post office need you to provide them with the proof of payment or other documents before releasing the parcel; if the parcel is returned to us because the customer rejects to sign without contacting us, the customer should pay for all the tax and shipping cost of the return;

3) The tax charged by your custom office depends on the custom clearance policy in your country;

4) If there are certain items for which there are some strict rules regarding the import of, there is a risk for the package to be destroyed or even confiscated by customs, please be aware.

Any questions please contact us by Customer Service Express: https://www.superiorstore.com/contact-us/
Thanks!

Free Shipping

You can notice the ‘free shipping’ mark in two places on our site.

As long as all the items in your order are with the ‘free shipping’ mark, we can offer free shipping for you.
Those orders without free shipping include:
a. The package is oversized. If the size of the package is too big, the post office may charge for extra postage for it. 
b. Some items in your order are not permitted to send in the free shipping way. Rules in the international shipping may not allow us to send some specific items in normal post. In this way, you have to pay for the postage of the specific way of shipping to send your order. 

There are two kinds of free shipping. One is with tracking number, the other has no tracking number.
a. If your package value is less than 20USD, there is no tracking number for your free shipping.
b. If your package value is more than 20USD, our system will ship your order with tracking number automatically free of charge.  

Any question or suggestion please contact us via https://www.superiorstore.com/contact-us/  Thank you.